Nippy Launch – Refund, Cancellation and Renewal Policy

This Policy explains the commercial guarantee, statutory-rights safeguard, recurring-plan cancellation, renewal handling, and refund process for Nippy Launch.

Please read it together with the Terms and Conditions and the plan information shown before payment.

1. Scope and relationship to other terms

This Policy applies to purchases, renewals, upgrades, cancellations, and refund requests for Nippy Launch paid memberships and eligible add-ons. It forms part of the Nippy Launch Terms and Conditions. If an accepted order or checkout page states a specific commercial term, that term applies to the transaction only to the extent it is lawful and does not conflict with a mandatory consumer right.

Nippy Launch is a service operated by Cleefcompany SpA. FREE accounts do not involve a membership payment and therefore do not generate a membership refund.

2. Fourteen-day voluntary money-back guarantee

The first paid purchase of an eligible PLUS or PRO membership is covered by a voluntary 14-calendar-day money-back guarantee, unless the checkout clearly states a different lawful offer. The request must be submitted within 14 calendar days after the initial payment.

No detailed explanation is required. We may request the account email, order or transaction identifier, payment date, and limited information reasonably necessary to locate the purchase, prevent fraud, and confirm eligibility.

This commercial guarantee supplements, and does not replace or restrict, rights that cannot lawfully be waived.

3. Eligible requests

A request normally qualifies for the voluntary guarantee when all of the following conditions are met:

• It concerns the customer’s first paid PLUS or PRO membership purchase.
• The request reaches Nippy Launch within the 14-calendar-day period.
• The requester can reasonably verify the account and transaction.
• The purchase was not obtained through fraud, payment abuse, credential misuse, or a prohibited transaction.
• The customer has not previously received the same introductory guarantee through another account, identity, payment method, or materially related purchase.

4. Abuse and exclusions from the voluntary guarantee

The voluntary guarantee is intended to let a genuine first-time customer evaluate the membership. To the maximum extent permitted by law, it does not require a refund where objective evidence shows material abuse, including:

• Automated, systematic, or unusually extensive downloading intended to copy or extract the Resource Library before requesting a refund.
• Sharing credentials, protected links, proprietary activation credentials, or member-only materials.
• Redistributing proprietary Nippy Launch materials or using the account to build a competing bundle, library, marketplace, or download service.
• Fraud, duplicate claims, chargeback abuse, false identity information, or circumvention of technical limits.
• Separate professional services, custom work, third-party purchases, donations, taxes that cannot be recovered, or add-ons whose checkout expressly states different refund terms.

An exclusion from the voluntary guarantee does not eliminate a refund or remedy required by applicable law.

5. How to request a refund

1. Contact Nippy Launch through the Support page or the public email shown in Section 13.
2. Use the subject line Refund Request and provide the account email and transaction or order identifier.
3. Do not send passwords, full payment-card numbers, private keys, or other sensitive credentials.
4. Respond to any reasonable identity or transaction-verification request.

A request is timely when it is received through an approved channel within the applicable period. Merely canceling a recurring payment instruction does not automatically create a refund request.

6. Statutory withdrawal and consumer rights

Consumers may have a statutory right to withdraw from an online service contract within the period and under the conditions established by applicable law. The availability and duration of that right can depend on the consumer’s location, whether service performance has begun, whether the service has been used, and whether a lawful exclusion was clearly communicated and accepted.

Nothing in this Policy waives a non-waivable right, legal warranty, remedy, right to complain to SERNAC, or access to a competent court. Where mandatory law is more favorable than this Policy, mandatory law controls.

7. Cancellation of recurring memberships

A paid plan renews automatically only when the checkout or accepted order clearly describes it as recurring. A customer may cancel future renewal through available account or payment-provider controls or by contacting Nippy Launch before the next renewal charge.

Cancellation stops future renewals and normally takes effect at the end of the current paid term. The customer keeps included access until that date unless the account is refunded, suspended, terminated for cause, or otherwise stated by mandatory law.

Except under the voluntary guarantee, an express written offer, a billing error, or mandatory law, canceling during a term does not create a prorated refund for unused time.

8. Renewal charges

A renewal uses the price, billing interval, taxes, and payment method disclosed for the renewal or otherwise lawfully communicated before the charge. Customers are responsible for keeping billing and contact information current.

A renewal payment is not a new first purchase and is not automatically covered by the introductory 14-day guarantee. We will review duplicate charges, processing errors, unauthorized transactions, and legally required remedies. Customers should contact us promptly after noticing a billing issue.

9. Upgrades, downgrades, promotions, and add-ons

The price and effective date of an upgrade, downgrade, coupon, trial, or add-on are those shown before confirmation. Proration applies only when displayed or expressly agreed. Downgrades normally take effect at the end of the current paid term unless the checkout states otherwise.

Promotional prices may apply only to an initial term. Future renewal pricing must be disclosed in the offer or before the applicable renewal as required by law. Nippy Care and other optional services are separate purchases unless expressly included in the selected plan.

10. Effect of a refund

When a refund is approved, paid membership access and paid-plan benefits may end immediately. Nippy Launch may deactivate protected downloads, support access, proprietary activation services, and other paid entitlements associated with the refunded transaction.

A refund does not revoke rights independently granted by an applicable open-source license in a component already lawfully obtained. It does end any separate proprietary Nippy Launch license or service entitlement tied to the refunded purchase.

11. Refund method and processing

Approved refunds are normally returned to the original payment method and currency. Cleefcompany SpA may initiate the refund within a commercially reasonable period, but the payment provider or financial institution controls when the funds appear. Exchange-rate differences, bank charges, and third-party processing delays may be outside our control.

If the original payment route cannot receive the refund, we may request a lawful alternative. We will not ask for a password, a full card number, or remote access to a customer’s financial account.

12. Payment disputes and chargebacks

Customers are encouraged to contact Nippy Launch before opening a payment dispute so that billing errors can be investigated promptly. This does not limit a lawful right to contact a payment provider, regulator, SERNAC, or court.

We may suspend associated paid access while a chargeback, reversal, or fraud investigation is pending. We may provide the payment provider with transaction, acceptance, download, support, and account records reasonably necessary to respond to the dispute, subject to the Privacy Policy and applicable law.

13. Contact for refunds and cancellations

We may update this Policy for future transactions, renewals, or legal requirements. A change does not retroactively remove a refund right already earned under an accepted order or mandatory law. The effective date appears at the bottom.

For refunds, billing questions, or cancellation assistance, use the Nippy Launch Support page or email nippylaunch [at] cleefcompany [dot] com. Replace [at] and [dot] with the standard email symbols. Open Nippy Launch Support

Related policies: Terms | Privacy | License | Support and Updates

Effective date: September 08, 2026